Support Coordination

Support Coordination That Brings Clarity, Not Chaos

NDIS plans can feel overwhelming. Our role is to reduce stress, create structure and make sure your supports actually work together.

What Is NDIS Support Coordination?

Support Coordination helps participants understand and implement their NDIS plan.

We connect you with the right services, monitor progress and adjust supports when needed.

For participants with psychosocial disability, this often means coordinating therapy, community supports, housing, and crisis planning — all at once.

Person smiling with a sense of relief and direction

Who This Service Is For

This service suits NDIS participants who:

  • Have complex mental health needs
  • Feel overwhelmed by their plan
  • Need multiple providers coordinated
  • Experience frequent instability or crisis
  • Want clearer direction and accountability
Two people in a warm, connected moment — collaboration and coordination

Our Approach to Support Coordination

We don't just send referral emails and step back. We stay involved.

Our coordinators work collaboratively with:

We prioritise structure, safety and forward movement.

  • Psychologists and psychiatrists
  • DBT clinicians and recovery coaches
  • Community mental health teams
  • Housing and social service providers
  • Families and carers

What We Actually Do

Support coordination may include:

Our goal is steady progress — not reactive scrambling.

  • Explaining your NDIS plan and funding categories
  • Connecting you with appropriate providers
  • Helping negotiate service agreements
  • Monitoring budgets and service delivery
  • Preparing for plan reviews
  • Supporting crisis response planning
  • Strengthening participant self-advocacy

Why Referrers Choose Us

Support coordinators often become the central point of stability for complex participants.

That responsibility requires experience and strong communication.

Referrers value that we:

We are used to working alongside GPs, psychiatrists and hospital teams.

  • Understand psychosocial disability deeply
  • Work within a DBT-informed framework
  • Communicate consistently
  • Document clearly
  • Respond promptly
  • Escalate risk appropriately
River with golden light rays — integration and moving forward together

Working Alongside Therapy & DBT

Many participants engage in DBT individual therapy or DBT programs alongside support coordination.

This integration helps goals translate into measurable outcomes.

Support coordination is also available independently, or alongside Recovery Coaching.

NDIS Funding & Access

Support Coordination is typically funded under Capacity Building – Support Coordination.

We support self-managed, plan-managed and NDIA-managed participants.

If you're unsure whether your plan includes this funding, we can help clarify.

Clinician engaging warmly in a professional group setting

Referrals & Timeframes

Participants can self-refer. We also accept referrals from support coordinators, LACs, clinicians, NGOs and family members. Submit a referral here.

We aim to confirm suitability and respond promptly once documentation is received.

Frequently Asked Questions

Do you provide Level 2 or Level 3 Support Coordination?

We can discuss suitability based on participant needs and plan complexity.

Do you work with high-risk participants?

Yes, where appropriate supports and collaboration are in place.

Can you attend case conferences?

Yes, we regularly participate in multidisciplinary meetings.

Do you replace existing coordinators?

We can transition supports where requested, following appropriate handover.